Frequently Asked Questions

Who is twickenham-hospitality.co.uk?
This is a trading name of Events International Ltd, one of the most respected names in sports hospitality. Events International is a member of the TUI Travel Plc group of Companies – TUI Travel Plc is one of the largest travel companies in the world (with brands such as Thomson Holidays & First Choice Holidays). Events International is an official supplier of hospitality to the Rugby Football Union. Our office contact number is UK: 01432 263 263.

Are the match tickets guaranteed?
As an official hospitality agent of the RFU we are able to guarantee the match tickets that we include in our hospitality packages. It is an offence under the Ticketing Terms & Conditions of the RFU for anybody, not authorised to do so by the RFU, to supply or sell tickets for Twickenham. Anybody obtaining tickets from an ‘unofficial’ source is liable to be refused entry to the stadium.

Are the match tickets situated together in groups?
As an authorised agent of the RFU we are able to supply the match tickets to you in groups, so that you and your guests are seated together in the stadium.

Where will the match tickets be situated in the stadium?
The match tickets we provide in our hospitality packages are situated side-on to the game, that being they will be situated in either the East or West Stand.

Are guest speakers included in the package?
We pride ourselves on providing the best speakers in international rugby union. Past speakers have included – Martin Bayfield, Matt Dawson, Gareth Chilcott, Jeremy Guscott, Ian Robertson, Will Carling, to name a few. As an official agent of the RFU we are also fortunate to be regularly joined by members of the England team in our marquees after the match has ended.

Do the prices quoted include VAT?
Please note that the prices quoted are per person and are subject to UK VAT, which is currently charged at 20%. VAT is added to the price within the booking section of the website.

Are there any other hidden costs?
Some hospitality companies impose an additional service charge of up to 20%. In our packages there are no hidden costs, the price includes all service charges and drinks. The only extra costs that you might wish to pay are for items such as official merchandise, ref-links and extra champagne after the reception has ended.

When is my hospitality order confirmed?
If you have made a booking online then we will confirm whether or not we can accept the booking within one business day of your request. As soon as we have accepted the booking we will issue an invoice to you confirming the arrangements we are providing on your behalf. The contract to supply you with these arrangements will be created as soon as we issue you with an invoice.

When will I receive my hospitality documentation? Is there a delivery charge?
Subject to receipt of full payment we endeavour to send all hospitality itineraries no later than 10 days prior to the event date. All tickets are sent by secure mail and no extra charge will be made for deliveries to an address within the UK. We can arrange for a courier to deliver your tickets to an address outside the UK, but this may incur an additional fee, which will be advised prior to delivery. In accordance with RFU regulations the actual match tickets are given to you during lunch at the event.
Please advise us immediately if you have changed address.

What is your policy on refunds or cancellations?
Under the Terms & Conditions of twickenham-hospitality.co.uk, please note that all sales are final and cancellation charges are in accordance with our Terms & Conditions of booking. If you have any other questions, please do not hesitate to contact us for further assistance.